FAQ

Tracksafe is a brand of wearable GPS devices. We want to lead the IOT ( Internet of things) revolution in India.

Tracksafe products currently include Child Tracker and Pet Tracker. We are going to be launching Adult trackers as well in the future for Alzheimers and Dementia patients. All our products come with Mobile apps (Android/ iOS) that are compatible with smartphones/ Tablets etc.

These products can be used anywhere in India where there is a mobile network coverage.

We believe that for most accurate and consistent GPS tracking the product should not only be worn but it should also serve other purposes. For this reason we have selected designs like a watch and a Dog Collar

It’s a device that allows you to send an SoS to your loved ones in the case of an emergency. It sends an SMS for help with your GPS coordinates and even initiates a voice call to a pre-designated number. Apart from these there are many features which enable you to build a safe environment for your loved ones like Safe Zones, Over-speeding Alerts, Drop Alert, devide removal alert

The device has a GPS chip embedded that uses the Global Satellite network to ping its position (or GPS coordinates). It sends these coordinates via SMS to your phone or via GPRS (Data Internet) to the online platform for you to view. We use Google Maps to convert these Coordinates into a Map positioning.

No. The GPS service is free.

No, The app is absolutely free. However we will be sending you alerts and updates, for this service there is a recurring monthly fee of Rs XXX

It is necessary to have an active SIM to use the product. Customers are free to choose the mobile network provider of their choice. Tracksafe is currently unable to provide the SIM card along with the product but due to strict government regulations purchase and activation of SIM can only be done by the Customers.

Any standard prepaid Talk-time + SMS +2G MicroSim with a minimum 2G connection and a monthly recurring cost of Rs 50-100 will suffice. We recommend purchasing the LTV (Life time validity) prepaid sim card as you don’t have to bother about the validity of the SIM card and the card will be always active. If you feel that you will have very high usage you can opt for a postpaid SIM card as well

It is important to note that the Tracksafe app can run on devices which might not have SIM, but is connected to a WiFi network. The real-time tracking movement will be visible on the app.

We recommend that you get this new mobile number listed in the “Do Not Disturb” Register with your service provider to avoid those pesky unwanted calls. Furthermore, do not disclose the number to anyone other than the necessary individuals.

Any standard prepaid Talk-time + SMS +2G MicroSim with a minimum 2G connection and a monthly recurring cost of Rs 50-100 will suffice. We recommend purchasing the LTV (Life time validity) prepaid sim card as you don’t have to bother about the validity of the SIM card and the card will be always active. If you feel that you will have very high usage you can opt for a postpaid SIM card as well

Yes. Tracksafe works with all Telecom Service Providers.

Yes you can, the Tracksafe app can be accessed anywhere in the world provided you have an active mobile network or you are accessing the app via a WiFi network. Just like in your mobile phone, the connectivity, roaming & international charges may be applicable to a local SIM connection. Please check with your Cellular Service Provider for more information on the charges applicable outside the city or country.

Your data charges will vary as per your bill plan. However the SMS alerts will be delivered to your mobile number that is configured during the setup of the device. Most likely that will be your home country mobile number unless you reconfigure your new mobile number.

Customers will continue to receive system generated alerts through E-mail as well.

Its simple. Just click on the “Buy Now” link and follow the process till payment. We will deliver the device via Courier to you. Please note you will require a SIM connection to start using the device.

No. The cost of the device includes all Taxes. It’s a one-time buy. Please note the SIM connection is not included with the device hence the charges for procuring and usage are additional.

The box will contain one device, one USB charging cable, one mini screwdriver

As per our test usage the battery life is at least 3-4 days with moderate usage. If you switch it off in the night and when not in use you can prolong the battery life even further. The standby time for the battery is 72 hours.

Yes. We have ensured the best & safest materials are used in the manufacture of this device. The device conforms to the Indian SAR (Specific Absorption Radiation) levels and the EU Directive on Restriction of Hazardous Substances (RoHS).

We know there are many Mobile Apps available which try to provide the same functionality but the issue is that its not practical for a child to carry a mobile phone and these don’t serve the purpose in the case of a pet.

Tracksafe is designed specifically for this purpose. All it takes is a simple click of the button to initiate an SoS call.

Yes. The GPS tracking features work for Vehicles as well. The online platform provides you real-time tracking of the device and hence the vehicle as well. Features like Over-speeding alert allow you to know when a driver is driving too fast. Its special Motion detection alert allows you to be alerted if your parked vehicle suddenly starts moving. There are many more features and data reports available for vehicle tracking.

Just contact us at info@tracksafe.in and give us your requirement.

Yes, we provide a 6 months warranty. In case a device is faulty when it is delivered, we will replace it.

We have made all attempts to provide a self-service model. However, in case you need any help or more information, just contact us at care@tracksafe.in

We have created User Guides providing a step by step guide for you to follow, in case you require further help please contact us on +91-9740168110​​ / +91-9599223886 or write to us on care@tracksafe.in for a call back.